I am committed to providing an excellent service to all clients. I take any expression of dissatisfaction about your experience seriously. So, if you do have any complaints, let me know.

I will send you my complaints procedure, promptly consider your concerns, and let you know how I plan to address and resolve your complaint.

If you are not satisfied with my response, you may refer the matter to the Legal Ombudsman who deals with complaints against lawyers registered in England and Wales. You must lodge a complaint with the Legal Ombudsman within six months from the date you receive our final response to your complaint. Your complaint should also be made to the Legal Ombudsman within one year from the date of the act/omission about which you are concerned, or within one year from when you should reasonably have known that there was cause for complaint.

The Legal Ombudsman contact details are as follows:

Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

Email: enquiries@legalombudsman.org.uk

Telephone: 0300 555 0333

Website: www.legalombudsman.org.uk

You may also raise concerns with the Solicitor Regulation Authority and further information can be found by following this link: https://www.sra.org.uk/consumers/problems/report-solicitor.page.